Returning Your Garage Door Springs and Parts
Returns on all products are accepted unless it is a special order. Torsion springs can vary up to +-.75" in length and not affect anything and is no reason for a return. Special orders include, but are not limited to, commercial and industrial springs, obsolete torsion springs and over-stressed springs. These include, but are not limited to, all springs rated at fewer than 10,000 cycles on seven foot high doors with 15" radius tracks. Springs .273 and larger wire diameter will not be able to be returned (these are usually custom made in our shop). The only extension springs that are returnable are the 25" springs for double-looped for seven foot high doors and 27" springs for eight foot high doors (extension springs with clips are non returnable 200lbs +). Parts can be returned for up to 30 days if the item is in its original like new condition. Springs that are returned to us with a winding line or any other markings painted on the springs by the customer will not be refunded for the reason that they are not like new condition. Effective 8/14/2015 all returned items that qualify with our return policy are subject to a 25% restock fee.
Other item that are not returnable
Circuit boards and safety photo eyes are not returnable.
Vertical and horizontal track
The customer pays for the original shipping as well as for shipping to return the product. An RMA request must be filled out HERE in order to receive credit, items must be returned to:
DIY Garage Door Parts LLC
1749 Midway Rd
Stony Point, NC 28678
ANY RETURNS THAT DOES NOT HAVE AN RMA REQUEST COMPLETED WILL NOT RECEIVE CREDIT.